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FABIS PALMS ONLINE GAMBLING CASINO - FREQUENTLY ASKED QUESTIONS - ANSWERS
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Part II - Play for free versus
play for real modesPlay For Free does not require you to fund your casino account with real (bona fide) money. All you need to do is Open an Account and login into Play For Free casino mode and you will get $1000 in play (pretend) money to play in the virtual online casino with. Play money has no value in and of itself and is not transferable or redeemable for any real (bona fide) currency or value.
Play For Real requires that you be at least 21 years of age and that you fund your casino account with real (bona fide) money through the casino Cashier. All casino bets made in the Play For Real mode will result in real money losses and winnings being debited and credited to your real money casino account balance, and you may withdraw your real money casino account balance at any time.
back to main Casino FAQ pageYes. Once you set up your casino account, you will be able to access both the Play For Free and Play For Real casino games with the same casino account. Each time you login, you will be prompted to choose which online casino mode you want to play, Play For Free or Play For Real.
To switch from Play For Free to Play For Real, simply hit the "Play For Real" button while you are in the Play For Free casino mode. You will need to fund your casino account with real (bona fide) money to Play For Real. You may add funds through the casino Cashier.
To switch from Play For Real to Play For Free, you must log out and then log back into the mode you want to play.
back to main Casino FAQ pageYes, both modes use the same casino software, design, rules and functionality, and the same random number generator ("RNG") to produce a given card, roll, number, etc., so what you experience for free is what you get for real!
Please note however that not all casino games are available in the Play For Free casino mode and not all casino games are available in all casino suites. For a comprehensive guide to which casino games are available in which casino suite and in what casino mode, please see the Game Instructions & Rules chart which shows a list of all the casino games and which casino suite each casino game appears in.
back to main Casino FAQ pageYou may play the Play For Free casino games as long as you want. If and when you run out of play money, an additional $1000 in play money will be automatically added to your play money casino account balance.
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Part III - The
casino games and the
right suite for youFabis Palms Online Gambling Casino provides you with 3 different casino software suites:
To find out which casino suite will work best on your system, please see the Which Suite is Best? section.
The Download Deluxe Suite is a program that you download to your computer and that sits on your computer's desktop. Opening your casino account, playing and interacting with the casino Cashier takes place all within the software, with no need to go to the Fabis Palms Online Gambling Casino website (except for the initial downloading of the casino software). When you want to play, you will launch the casino program from your desktop by clicking the Starluck Casino Online icon, instead of going to the Fabis Palms Online Gambling Casino website (www.fabispalmscasino.com) to play.
The Download Deluxe Suite is our most advanced online casino game suite, featuring the best looking casino graphics, realistic casino sound effects, and super fast speed.
We recommend that you play on the Download Deluxe Suite, except if your system is incapable of downloading and running it, in which case you should use one of our no-download casino suites (the Web Deluxe Suite or Basic Suite). To find out which casino suite will work best on your system, please see the Which Suite is Best? section.
back to main Casino FAQ pageNot all the casino games run on all the casino suites, and graphics for each game will vary depending on the casino suite. All casino games on all casino suites are single player only. Our progressive jackpots are available in the Web Deluxe Suite and Basic Suite, and will be added to the Download Deluxe later this year.
For a complete list of all the casino games and which ones run on which online casino suite and in which online casino mode, see the Game Instructions & Rules chart which shows a list of all the casino games and which casino suite each appears in.
back to main Casino FAQ pageIt is easy to use the Web Deluxe Casino Suite and the Basic Casino Suite. Basically all you need to do is login and start playing! The system will automatically detect which of the two no-download casino suites is most compatible for your browser.
If you are playing in the Web Deluxe Casino Suite and have difficulties, you may need to try playing in the Basic Casino Suite. You can choose between either no-download casino suite at any time.
Similarly, if you are in the Basic casino suite, you should try to upgrade to the Web Deluxe or Download Deluxe casino suites as the games will be much more fast and fun.
back to main Casino FAQ pageSimply click 'Play Now' (off of the center of the home page (www.fabispalmscasino.com), or on any other page in the site if you are not logged in) and select the "Download Deluxe Suite" option, enter your email address and click 'Continue.' The software will automatically start the download and online casino installation process. For more details on this procedure, please see the Download Deluxe User Guide.
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Part IV -
Casino CashierThe Casino Cashier handles all of the real (bona fide) financial transactions, including purchases, casino deposits, transfers, bonuses and casino withdrawals. If you want to Play For Real you will need to Open an Account and then add funds into your casino account through the Casino Cashier.
Please note that the same casino cashier is available through the Download Deluxe Casino Suite and the no-download Web Deluxe and Basic Casino Suites. Therefore, regardless of how you access the casino cashier, whether through the no-download casino suites or through the Download Deluxe Casino Suite, you may fund your casino account instantly and access it via any of our online casino suites.
back to main Casino FAQ pageWe use a third party electronic service provider, ezEcash, to safely and securely process all financial transaction made through the Casino Cashier. ezEcash is a professional electronic service provider and has safely and securely processed millions of dollars since 1997.
ezEcash is Thawte and Verisign certified for 128-bit encryption to ensure the highest level of privacy and confidentiality of your data and to avoid interception or alteration when it is transmitted.
back to main Casino FAQ pageWe have four tiers of player status which govern how much you can add to your casino account without further verification. The four tiers are as follows: New Players, VIP Players, VIP Gold Players and VIP Platinum Players.
To become a VIP Player, you must open a casino account and add funds at least once. In the transaction receipt that is emailed to you, there is a Verification Code which you must validate. Upon validation, you will instantly become at VIP Player.
To become a VIP Gold Player, you need to be a VIP Player and apply for VIP Gold Player status by sending us the Preferred Player Application Form. Upon approval, you will become a VIP Gold Player.
To become a VIP Platinum Player, you need to be a VIP Gold Player and have been an account holder for at least ninety (90) days and have wagered more than $25,000.
For casino credit limits available per tier, please see our Payment Options
back to main Casino FAQ pageFor security reasons, we email you a nine (9) digit Verification Code that you must enter at Fabis Palms Online Gambling Casino to validate that the email address you gave us is really your proper email address. The code is mailed in each cashier deposit/add funds transaction receipt we send you until you validate it, and you will not be able to withdraw until you validate it.
To validate your Verification Code, you must click on the Verification Code link contained in the email receipt. Click on the link and then enter you account name and the 9 digit code.
Upon validation, you will instantly become a VIP Player and will be extended higher casino credit and bigger bonuses!
back to main Casino FAQ pageGenerally, we do not charge for opening and maintaining a casino account, and do not charge you for adding funds to, or withdrawing funds from, your casino account.
However, some fees may be applied to you by your credit card company or bank depending on how you want to send us money, or how you want to receive it. Or if you request a casino withdrawal and want us to wire you the money, you will be charged a wire fee by your bank, and by us depending on the amount of transfer.
For more information on the various payment methods and any fees associated with each one, see the Payment Options.
back to main Casino FAQ pageFunds are processed, tracked and maintained by Fabis Palms Online Gambling Casino in United States Dollars only. Please note that if you are using a credit card issued outside the US, are wiring funds from a non US Dollar account or are otherwise depositing money using non US Dollar currency or instrument, all amounts will be converted by your bank using the current rate of exchange.
back to main Casino FAQ pageTo receive a list of all your financial transactions with Fabis Palms Online Gambling Casino, please contact our Customer Care Department and request an "account statement" of your financial transactions.
To receive a list of casino games played and outcomes, please send a "game log" request to our Customer Care Department, or if you are using the Download Deluxe Casino Suite, click 'Game Logs' from the casino Game Room to view your recent online casino activity on a game-by-game basis.
back to main Casino FAQ pageWe accept many different payment methods including credit cards, checks, wires, Neteller, FirePay, electronic checks and more. For a complete list of payment methods accepted, please see the Payment Options.
back to main Casino FAQ pageLogin in to the casino Cashier, and then select 'Add Funds to Account.' On the next page you will need to enter the amount you want to add and select which payment method you want to use to pay us. Each method will vary in procedure, transfer time to us, and fees. For a list of acceptable payment methods, transfer times and fees, see the Payment Options.
Once we receive confirmation of the funds being transferred to us, the amount will be deposited into your casino account and reflected in your casino account balance.
We will email you a receipt of each casino Cashier transaction you make. Please keep this receipt for your records. The receipt will detail the amount charged, how it will appear on your bank statement, your Verification Code, and any bonus amounts that were added to your casino account balance and for which promotion.
Attention! Be sure to activate the Verification Code contained in your first receipt for faster service and payment processing in the future.
We accept MasterCard and Visa only.
back to main Casino FAQ pageOnline Checks is a safe and secure way to send us a check without having to deposit it in snail mail. Millions of people are now using their checking account to electronically pay their bills online through a secure 128 bit encrypted interface that verifies your information with the banking network through a certified check clearing house.
back to main Casino FAQ pageOnline Checks makes it easy to send us money straight from your checking account without credit card hassles or fees. Also, Online Checks verifies your account instantly online through your Social Security number in a 128 bit encrypted manner through the banking network.
back to main Casino FAQ pageIf you already have a ClearChex account, then simply login to the casino Cashier, select 'Add Funds'. On the next screen you will need to select the amount you want to fund and highlight ClearChex as the desired method. Click 'Continue' and follow the instructions.
In essence, ClearChex is an online checking service that lets you set up an account that you fund through your checking account, and then you may transfer from ClearChex to your Starluck account. See ClearChex for more information.
back to main Casino FAQ pageWe accept bank wires which you may send by having your bank wire us funds from your bank account. In most cases you will need to go down to your bank and authorize the wire or set up a repetitive wire service to us. Check with you bank for details and then contact the Customer Care Department for our wire instructions and a unique tracking number to include on the wire so we know which account it is for. Once we receive the amount wired, we will credit your casino account and notify you by email.
back to main Casino FAQ pageYou may write a check and deposit it in the mail, but we strongly suggest that you try the Online Check service or ClearChex as they electronically debit your checking account and electronically send us the money so there are no snail mail delays. However, if you prefer snail mail, then please contact the Customer Care Department for a mailing address and a unique tracking number to include on your check so we know which casino account it is for. Once we receive the check and the amount has cleared, we will credit your casino account and notify you by email.
back to main Casino FAQ pageIf you already have a FirePay account, then simply login to the casino Cashier, select 'Add Funds'. On the next screen you will need to select the amount you want to fund and highlight FirePay as the desired method. Click 'Continue' and follow the instructions.
If you do not already have a FirePay account and want to use your checking account to fund your casino account we suggest that you first try Neteller or the above Online Check service described in section 4.10.3.
In essence, FirePay is an online payment service that is very similar to Neteller by which you set up an account that you fund through your credit card or checking account, and then you may transfer from FirePay to your Starluck casino account. See FirePay for more information.
back to main Casino FAQ pageIf you already have a CentralCoin account, then simply login to the casino Cashier, select 'Add Funds'. On the next screen you will need to select the amount you want to fund and highlight CentralCoin as the desired method. Click 'Continue' and follow the instructions.
If you do not already have a CentralCoin account and want to use your checking account to fund your casino account we suggest that you first try Neteller or the above Online Check service described in section 4.10.3.
In essence, CentralCoin is an online payment service that is very similar to Neteller by which you set up an account that you fund through your credit card or checking account, and then you may transfer from CentralCoin to your Starluck account. See CentralCoin for more information.
back to main Casino FAQ pageLogin to the casino Cashier and select "Cash In and Withdraw". Enter the amount you want to cash in and withdraw and then click 'Submit.' The amount cashed in and withdrawn by you, will be processed as follows:
Upon completion of your request, we will email you a receipt containing a confirmation number and detailed information of the amount cashed in and how it is being sent to you. Please keep this receipt for your records.
back to main Casino FAQ pageYes. For security reasons, we do not let you withdraw for 8 hours from the time of your last deposit. You must wait at least 8 hours from the time of your last deposit before withdrawing funds from your casino account.
Also, if you have received complimentary or bonus funds into your casino account, you must comply with the Bonus Restrictions set forth in the bonus offer, if not, you will not be able to withdraw any amount until you satisfy the bonus restrictions. For more information, see Bonus Restrictions.
back to main Casino FAQ pageDepending on the status of your casino withdrawal, you may or may not be able to modify or cancel it. Please contact one of our Customer Care Representatives for more information.
back to main Casino FAQ pageDepending on which payment method you chose for us to send your money with, the time will vary. For a list of options of how to receive your money from us, transfer time and fees, please see the Payment Options.
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Part V - Bonus
casino promotions and
restrictionsFabis Palms Online Gambling Casino rewards it players by giving you lots of special offers and big bonuses:
For a listing of our current casino promotions, please see Current Promotions and Standard Promotional Offer Terms & Conditions for more information and restrictions that may apply.
back to main Casino FAQ pageIf you have a promotional bonus code, please go to the casino Cashier and add funds to your casino account. During the add funds process, you will be prompted to enter any bonus codes that you have. Enter the code and the bonus funds will automatically be added to your casino account.
Also, please note that not all casino bonuses require a bonus code to be entered. For example, bonuses given for certain payment methods will be automatically deposited into your online casino account when you use those payment method to add funds to your casino account.
A summary of any bonus amounts added to your casino account balance will be emailed to you along with each transaction receipt sent to you for adding funds.
Please note that bonus promotions have special restrictions that must be fulfilled before you can withdraw your funds. Special restrictions are contained in the bonus offer and may vary from promotion to promotion. For more information see Bonus Restrictions or contact our Customer Care Department.
back to main Casino FAQ pageYes and no, depending on the bonus. Casino bonus restrictions vary from promotion to promotion and are contained in the casino bonus offering itself so please take care to read the complete offer before accepting any casino bonus. If you have questions, Contact Us.
Bonus restrictions must be met before you will be able to withdraw any amount from your account. A typical bonus restriction might look like this (this is NOT an actual current bonus offer):
Bonus Offer: "25% Extra on Next Purchase"
Bonus Restriction: To limit abuse against the casino, Starluck requires that you wager four times the amount of the credits placed in your account relevant to the bonus offer (e.g. US$100.00 + US$25.00 x 4 = US$500.00) before midnight (EST) on 4 June 2002. BONUS CODE 1234 is valid for all games except Craps and Roulette. Only one bonus per customer is permitted. Irregular playing patterns will be reviewed before processing your withdrawals. Equal betting is considered irregular gaming for bonus purposes only. If you accept a bonus offer and bonus funds are added to your account, you will not be able to withdraw any amount from your account until you satisfy this Bonus Restriction.
If you have questions regarding the bonus restrictions of any particular bonus offering, please contact our Customer Care Department with the Bonus Code or Bonus offering and we will provide you a copy of the offer and corresponding restrictions.
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Part VI - Bugs, connection
problems and interrupted casino gamesNothing is bug free, however we do everything possible to make sure that the casino games and systems are ready for release before we release them. Nevertheless, bugs do occur and that is why we have a Customer Care Department to assist you with any problems that may arise. If you have any concern about the rules, implementation, or consistency of any casino game at Fabis Palms Online Gambling Casino, please do not hesitate to Contact Us. In the event that the problem cannot be immediately solved, the case will be investigated using the game logs of the server and if something is found to be wrong, our development team will assess the problem, fix it and compensate your accordingly.
back to main Casino FAQ pageFirst, please log back in to your casino account. The disrupted casino game will appear as it was when you were disconnected, or if you disconnected after the submitting information, the next sequence or result will appear as it would have been had you not been disconnected.
In addition, if you were playing the Download Deluxe Suite, the disrupted casino game will appear in the Basic Suite for you to play out. Then you will need to log out and login again into the Download Deluxe Suite.
If you continue to have problems or feel concerned that something is wrong, please contact our Customer Care Department.
back to main Casino FAQ pageFirst, please log back in to the system. The disrupted game should appear as it was when you were disconnected, or if you disconnected after the submitting information, the next sequence or result will appear as it would have been had you not been disconnected. If you are not satisfied with the result or feel that something is wrong, please report your concerns to our Customer Care Department. We will investigate the situation fully and should we determine that you lost money because of a bug in our system, and not because of general internet disruptions, we will refund your losses immediately to you.
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Part VII - Fairness, security
and legal issuesYes. Fabis Palms Online Gambling Casino's casino games are fair, random and tested. For more information on the game fairness and random number generator, please see the Game Fairness Statement. Moreover, each game at Fabis Palms Online Gambling Casino undergoes extensive internal testing on a real gaming server before we release it to the public. Depending on the game, between 1 million and 10 million bets are run. If the frequency of winning combinations and general payouts are within expectations, the game is passed to a Quality Assurance team of engineers who play that game at length to ensure that it is ready to launch. We also update the applications after real clients (you) start to use it.
back to main Casino FAQ pageYes. The Starluck software is operated by Ed Servicio S.A., a company organized and properly licensed under the laws of Panama.
back to main Casino FAQ pagePlease see the Game Instructions & Rules chart which shows a list of all the casino games and which casino suite each appears in, as well as links to the instructions and rules of every casino game at Fabis Palms Online Gambling Casino.
back to main Casino FAQ pageYes. Fabis Palms Online Gambling Casino's system is state of the art and is one of the safest systems online. The entire system sits behind one of the most advanced firewalls in the world and we work with the best security advisors worldwide to constantly upgrade the systems to protect your data and ours.
back to main Casino FAQ pageYes. Fabis Palms Online Gambling Casino's payment system uses 128-bit encryption to ensure the highest level of privacy and confidentiality of your data and to avoid interception or alteration of your information when it is transmitted. For more information on the safety and security of Fabis Palms Online Gambling Casino, we invite you to learn more about our Security Statement.
back to main Casino FAQ pageFabis Palms Online Gambling Casino respects your privacy and we are committed to keeping your personal information strictly between you and us. We aim to provide you the highest level of security and privacy and to not disclose your information to outside parties, except to the extent necessary to complete the transactions you request and to operate the business properly. For more information on our commitment to you, your privacy, data security and the integrity of our business, please see our Privacy Policy, Security Statement, Code of Conduct, and Terms and Conditions.
back to main Casino FAQ pageIt depends upon the laws that govern your actions, and it is YOUR sole responsibility to ensure that you comply with such laws and that you have complete right to use Fabis Palms Online Gambling Casino and to play the casino games. Fabis Palms Online Gambling Casino makes no representation as to the legality of your actions as it is impossible for us to determine the state of the law in every jurisdiction around the world on an ongoing basis. Therefore it is your responsibility to determine the legality of use in your jurisdiction, and we assume that you believe your actions to be legal if and when you login to Fabis Palms Online Gambling Casino.
Further, Fabis Palms Online Gambling Casino requires that you agree to the Terms and Conditions before opening an account and that you be at least 21 years of age to play the Play For Real casino games.
back to main Casino FAQ pageLink up to Fabis Palms Online Gambling Casino and earn extra money! Fabis Palms Online Gambling Casino is one of the most established casinos online and has been paying webmasters and affiliates like clockwork since 1997. You will earn cash for every casino player that signs up through your unique link. To signup as an affiliate, simply click to join as an affiliate webmaster and you will get a unique casino site within minutes. Plus we will give you online access to check your statistics in real time.
back to main Casino FAQ pageUpon opening a casino account, you agree to the Terms and Conditions of Fabis Palms Online Gambling Casino. You reaffirm your consent to these Terms and Conditions each time you login. In the event you do not agree to the Terms and Conditions, or any amendment or modification thereto, your sole remedy is to not open a casino account and/or to close your casino account.
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Part VIII - Download Deluxe Casino
Suite user guide8.1 What are the minimum system requirements for the Download Deluxe Casino Suite?
We recommend the following minimum system to use the Download Deluxe Casino Suite:
8.2 How large is the Download Deluxe Casino Suite file?
The Download Deluxe Casino Suite file is one of the smallest in the industry at approximately 6 megabytes (6MB). It should take only a couple of minutes to complete the casino download regardless of your connection.
back to main Casino FAQ page8.3 Does the Download Deluxe Casino Suite support Macintosh?
No, unless you are also using a windows emulation software such as Virtual PC for Mac. If you do not use a windows emulation software for Mac, then you can not use the Download Deluxe Casino Suite; however, our no-download Web Deluxe Casino Suite and Basic Casino Suite do support Macintosh.
back to main Casino FAQ page8.4 How do I install the Download Deluxe Casino Suite using Microsoft Internet Explorer?
The casino download process for users of Microsoft Internet Explorer is quick and easy. Simply follow these easy steps:
8.5 How do I install the Download Deluxe Casino Suite using Netscape Navigator?
The download process for users of Netscape Navigator is quick and easy. Simply follow these easy steps:
8.6 I have downloaded the casino software but it didn't self-install or self-start, how do I find it on my computer to install and start it myself?
If you have trouble locating the folder, click on Start > Find > Files or Folders. Then, in the Named Box type "Starluck Casino Online Download Deluxe Suite.exe". When it appears in the Results box, double click on it to begin the quick installation process.
back to main Casino FAQ page8.7 I have installed the software but how do I start it?
Once you have installed the casino application, you can start it by clicking on Start> Programs> Starluck Casino Online. Alternatively, you can double-click on the Starluck icon on your desktop to launch the casino application.
back to main Casino FAQ page8.8 How do I turn on and off the sounds?
You can choose to turn off the sounds through the Options, which is available in the online casino Game Room. Unchecking the "Play sound effects" checkbox will stop all machine and casino table sounds (e.g. card flipping sounds). Unchecking the "Play voice" checkbox will stop all dealer messages.
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